Refund Policy

Last Updated: February 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through domain. It aims to ensure transparency and fairness in our refund practices while providing maximum legal protection to poxtesufizicu in accordance with applicable laws and regulations in Portugal.

Scope and Applicability

This policy applies to all transactions conducted through poxtesufizicu and is applicable to all users who purchase products or services from domain. By making a purchase, you agree to be bound by this Refund Policy.

Definitions

  • Refund: A return of funds to the original payment method used for the purchase.
  • Product: Any item or service offered for sale on domain.
  • User: Any individual or entity that accesses or uses domain.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • The product is defective or not as described.
  • The product was not delivered within the specified timeframe.
  • The user has exercised their right of withdrawal within 14 days of receipt of the product, as per Article 10 of the Portuguese Consumer Protection Law.

2. Refund Process

To initiate a refund, users must:

  1. Contact poxtesufizicu within the eligibility period via email at admin@poxtesufizicu.sbs or by phone at +351 911 589-8357.
  2. Provide the order number, details of the product, and the reason for the refund request.
  3. Return the product to the address specified by poxtesufizicu within 14 days of receiving the return authorization.

3. Refund Timeline

Upon receipt of the returned product, poxtesufizicu will process the refund within 14 days. The refund will be issued to the original payment method used during the purchase.

4. Non-Refundable Items

The following items are non-refundable:

  • Products that have been opened or used.
  • Digital products or services once accessed or downloaded.
  • Gift cards or promotional items.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear information regarding the refund process and eligibility.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Return products in their original condition, where applicable.

Limitations and Disclaimers

poxtesufizicu shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products sold on domain. The maximum liability of poxtesufizicu shall not exceed the amount paid by the user for the product in question.

Data Protection/Security

All personal data provided during the refund process will be handled in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR). Users have the right to access, rectify, or delete their personal data at any time.

Changes to Policy

poxtesufizicu reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on domain. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: poxtesufizicu
Phone: +351 911 589-8357
Email: admin@poxtesufizicu.sbs
Address: **Lisbon Business Hub,** Avenida da Liberdade, 123, Floor 5, Office 12, Lisbon, 1250-140, Portugal.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Portugal.